All Hale Compliance Services is a mobile service. We attend the customer’s nominated property at the confirmed date and time. A paid service begins only after All Hale confirms the property, scope, price, timing and terms in writing and the customer accepts them. The customer must have lawful authority for the property and provide accurate booking information and safe, timely access to the property and the bins, appliances, alarms or safety equipment included in the booked service. Gates must be unlocked or access arrangements provided, pets secured, equipment accessible, known hazards disclosed and any required utilities available. If access is unavailable or conditions are unsafe, work may be paused or rescheduled and only fees disclosed and accepted before booking will apply. Property checks are limited visual observations and are not building, engineering, pest, security, insurance or emergency inspections. Australian Consumer Law rights continue to apply.

A no-payment priority registration may be withdrawn at any time without charge. You may cancel an accepted one-off service any time before we attend. We only keep the cost of any work already done or costs you specifically accepted; the rest of your payment is refunded. If All Hale cancels an accepted service, the customer will be offered a reasonable reschedule or refund or credit for the affected service.

All Hale collects contact, property and service-preference information to assess enquiries, plan routes, prepare bookings and communicate with customers. If required information is not provided, the request may not be assessable. Information may be processed by approved website, scheduling, payment, accounting and communication providers. All Hale does not sell personal information. All Hale will never ask you for your banking details by phone, email or text. All payments are made through Square invoices or the website’s secure checkout.

Marketing is optional.

Requests for access, correction or deletion of your information can be sent to ahcomplianceservices@gmail.com

Some of our providers (Google, Cloudflare, Square and Squarespace) may store information outside Australia, mainly in the United States. Complaints are answered within five business days.

When you accept a bin service, you authorise All Hale to remove eligible Container Deposit Scheme drink containers and other clearly recyclable items found inside your nominated bins, where lawful, safe and reasonably practicable. Removed items become All Hale property and any refund is kept by All Hale; this does not change your service price. We never remove items outside the nominated bins, valuables, documents, dangerous goods or anything not intended for disposal. You can opt out at any time by telling us in writing, and it applies from your next service.

Packaged services are charged as one fixed-price service visit through checkout, with the checkout quantity kept at 1. Each package covers the inclusions and maximum quantities stated on the relevant service page and product listing. Items above the stated package allowance, variations and work outside the package scope are charged only at the disclosed rate or an agreed price and require customer approval before the additional work proceeds. Package allowances are designed around a typical residential property but do not guarantee that every property or item will be covered. Final availability, route conditions, scope, timing and any property-specific requirements are confirmed before the service begins.

Electrical test-and-tag, smoke-alarm and fire-equipment services are booked and paid online at the listed price. Your booking is confirmed once we check the property, access and scope; if we cannot provide the service, you receive a full refund. The website is not an emergency channel. For immediate danger, fire or electrical hazards, contact emergency services or an appropriately licensed emergency provider. All Hale enquiries: 0480 647 138 or ahcomplianceservices@gmail.com.

Invoices are due within 7 days. There are no card surcharges or hidden fees. 12-month plans can be cancelled at any time with 30 days’ written notice and no cancellation penalty, and they never renew automatically. Refunds are paid within 10 business days after your final account is settled. Your Australian Consumer Law rights always apply.